With 88% of consumers who rate a company’s Customer Experience as ‘very good’ likely to recommend the company, being customer-centric has become the new battleground of competitive advantage. CX Design a critical skill across product, marketing, and business development roles.
Microcredentials: a big amount of learning in a small amount of time
Customer (CX) Design
Powered by Trailhead, this course covers the CX design and application. In the digital economy, perfecting the customer experience will set you apart.
Includes Digital Badge; 8-10 hours required over 6 weeks.
Canada's labour force is undergoing a digital transformation while also recovering from a pandemic-induced economic slowdown. In these remarkable times, there are a range of opportunities to innovate, grow, and prepare for the high-growth jobs of tomorrow.
THE CUSTOMER (CX) DESIGN JOBS OF TOMORROW
Public/Environmental Health Inspector
Inspectors in this unit group evaluate and monitor health and safety hazards and develop strategies to control risks. They inspect restaurants, industrial establishments, municipal water systems, public facilities, institutions and other workplaces to ensure compliance with government regulations regarding sanitation, pollution control, the handling and storage of hazardous substances and workplace safety. They are employed throughout the public and private sectors.
Software engineers and designers research, design, evaluate, integrate and maintain software applications, technical environments, operating systems, embedded software, information warehouses and telecommunications software. They are employed in information technology consulting firms, information technology research and development firms, and information technology units throughout the private and public sectors, or they may be self-employed.
Accountants plan, organize and administer accounting systems for individuals and establishments. Accountants are employed by auditing and accounting firms throughout the private and public sectors, or they may be self-employed.